Refund & Return Policy
At ASTERLY BABY, your satisfaction is important to us. We want you to shop with confidence, which is why we offer a 30-day return policy.
30-Day Return Policy
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must:
- Be in the same condition as when you received it.
- Be unused, unworn, and in its original packaging.
- Include all original tags, accessories, and components.
- Be accompanied by a receipt or proof of purchase.
How to Start a Return
To request a return, please contact our customer support team at support@harovan.com.
Please include your order number, the reason for your return, and any relevant photos if applicable.
Return Address:
ASTERLY BABY
30 N Gould St Ste N
Sheridan, SHERIDAN COUNTY, WY 82801
USA
Please contact our support team before shipping any returns to confirm the correct return instructions and destination.
If your return is approved, we will provide a return shipping label along with instructions on how and where to send your package.
Important: Items returned without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is damaged, defective, or incorrect, contact us immediately at support@harovan.com.
Include your order number, a description of the issue, and clear photos of the product and packaging so we can evaluate the situation and help resolve it.
Exceptions and Non-Returnable Items
Certain items are not eligible for returns, including:
- Personalized or custom-made products.
- Items that have been used, damaged after delivery, or altered.
- Personal care or hygiene-related products that cannot be returned for health and safety reasons.
- Hazardous materials, flammable liquids, or gases.
- Gift cards.
- Sale or clearance items, except where otherwise required by applicable law.
If you are unsure whether your purchase qualifies for a return, please contact our support team before sending it back.
Exchanges
If you would like to exchange an item for a different option, the fastest way is to request a return of the original product.
Once your return has been approved, you can place a separate order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you generally have the right to cancel or return your purchase within 14 days of receiving it, without providing a reason, subject to applicable legal exceptions.
Returned items should be in their original condition, with all original packaging, tags, and accessories where applicable. Your statutory cancellation rights remain unaffected.
To exercise this right, please contact support@harovan.com.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed automatically to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.
Contact Us
If you have any questions about returns, exchanges, or refunds, our customer support team is here to assist you.
ASTERLY BABY
Email: support@harovan.com
Phone: +1 (307) 298-6586
Address: 30 N Gould St Ste N, Sheridan, SHERIDAN COUNTY, WY 82801, USA
We appreciate your trust in ASTERLY BABY and are committed to making your shopping experience as smooth and reassuring as possible.