Shipping Policy

At ASTERLY BABY, we are committed to making your shopping experience as smooth and convenient as possible. We work to ensure your orders are processed promptly and delivered safely to your doorstep.

Order Processing

We generally prepare and ship orders as soon as possible after payment has been successfully completed.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

Shipping Destinations

ASTERLY BABY offers international shipping to supported destinations worldwide.

Orders may be shipped from different fulfillment locations, including the United States, Europe, China, or Australia, depending on product availability and your delivery destination.

Please note that delivery times may vary depending on your location, the shipping carrier, and customs processing procedures.

Shipping Methods & Delivery Times

We use shipping services such as ePacket and EMS, depending on the destination and available shipping options.

Estimated Delivery Times:

Standard International Shipping: Approximately 7–14 business days on average.
ePacket: Approximately 7–32 business days.
EMS: Up to 32 business days.

Business days exclude weekends and public holidays.

These timeframes are estimates, not guaranteed delivery dates.

Shipping Costs

Free Shipping on All U.S. Orders

We are pleased to offer free standard shipping on all orders delivered within the United States.

For international orders, applicable shipping fees, if any, will be displayed during checkout.

International Shipping & Customs

International deliveries may be subject to customs inspections, import duties, taxes, or additional fees depending on the destination country's regulations.

Customs clearance procedures may affect delivery times. ASTERLY BABY cannot guarantee delivery dates for international shipments.

Any applicable import duties or taxes are the responsibility of the customer unless otherwise specified at checkout.

Shipping Delays

Although we aim to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances outside our control, including:

Customs inspections and clearance procedures.
Weather conditions or natural disasters.
Flight disruptions or transportation delays.
Carrier processing delays.
Public holidays and peak shopping seasons.

We appreciate your patience and understanding if your shipment experiences unexpected delays.

Shipping FAQ

Is Shipping Included in the Product Price?

Yes! ASTERLY BABY offers free standard shipping on all U.S. orders.

International shipping charges, if applicable, will be calculated at checkout.

How Can I Track My Order?

Once your order has shipped, we will send a confirmation email containing your tracking information, when available.

You can use the tracking details to monitor your shipment's progress.

How Do I Change My Delivery Address?

If you need to change your delivery address, please contact us immediately at support@harovan.com.

Include your order number and the correct shipping address.

We will do our best to accommodate your request before your order is dispatched. However, once an order has shipped, we cannot guarantee that the delivery address can be changed.

How Do I Cancel My Order?

If you wish to cancel your order, please contact our customer support team as soon as possible.

Orders that have already been shipped cannot be canceled. If your order has shipped, please refer to our Refund & Return Policy for information about requesting a return.